One thing that can make or break the success of your compliance program is your organization’s culture. Having a “compliance culture” means that compliance is a central, unalterable, and pervasive part of the organization, combined with enough commitment and leadership to back it up year after year.
Organizations with a compliance culture make compliance mission-critical. Mission and compliance are inextricably linked. Leadership repeatedly reinforces the message – not just through their words but through their actions – that there is no mission unless it’s done following legal requirements. When set up properly, compliance becomes an integral part of the provider’s business from top to bottom.
To have a compliance-minded culture, your employees must understand that a commitment to compliance is an expectation of everyone within the organization, regardless of their role or position. One way to do that is to incorporate compliance into your employee performance reviews. If you don’t include compliance-related feedback in your employee evaluation process, it’s more likely your employees will undervalue or even overlook compliance.
This week on our podcast, we discuss the importance of including compliance-related feedback in employee evaluations and performance reviews and how to do that effectively.
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