Has a patient asked you or one of your providers if they could record a conversation or interaction with you? Would your staff know how to handle such a request? Requests from patients and their families to record interactions with healthcare providers are becoming increasingly common. Sometimes patients and visitors record their healthcare interactions in secret without informing the provider or other staff involved in the encounter.
If your organization does not have a policy on these types of requests and recordings, it should. There are several factors to consider when developing a patient recording policy, including the state laws that apply to these recordings. This week on the podcast we discuss the importance of having an organizational policy on patient recordings and some of the issues a recording policy should address. Check out our sample policy here.
